It is the Policy of Robinson Construction to maintain Registration, as a firm of assessed capability to BSENISO9001:2000, ensuring that all Company products are designed,manufactured and constructed to the effective standard appropriate at the date an order is placed, and in line with Customer's quality, reliability, safety, contract and specification requirements.

The Quality manual defines functional responsibilities and essential criteria to control the Company Policy and fully in compliance with BSENISO900 :2000 and SCQ 101 Rev. 4.

The Quality Assurance Manager has the responsibility and authority to monitor the implementation, effectiveness and suitability of the Quality Management System and to ensure quality objectives and targets are met.

The Quality Management System has the complete support and commitment of the Company's Executive and Functional Management, who will ensure that the Quality Policy is understood, implemented and maintained at all levels of the organisation, directing all employees to comply with the contents of the Quality Manual / Procedures.

The Company's Executive Management will endeavour to continually improve the effectiveness of the Quality Management System by establishing and reviewing quality objectives. It is the Company's aim to archive customer satisfaction, by ensuring customer requirements are determined and met and by preventing non-conformity at all stages.

Customer satisfaction will be monitored via feedback and the Company's Customer Compliants Procedure, the results of which will be presented at the annual Management Review Meeting.

Access and facilities will be provided at all reasonable times to Purchases and Purchase's Representatives.